- #ESTES BILL OF LADING MANUALS#
- #ESTES BILL OF LADING DRIVERS#
- #ESTES BILL OF LADING CODE#
- #ESTES BILL OF LADING PLUS#
While performing the duties of this job, the employee is regularly required to talk or hear.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be authorized to work in the United States.Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check.
#ESTES BILL OF LADING MANUALS#
Responds well to questions Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines. Must be capable of working under tight time constraints in a high volume environment with multiple priorities. Must be able to work independently, or in a team setting. Must be able to interact well with others. #ESTES BILL OF LADING CODE#
Must be able to comply with all company policies, rules, procedures and Code of Conduct.Must be able to lift approximately 20 lbs., or more if required by the essential functions of the job.
#ESTES BILL OF LADING PLUS#
Experience in the transportation industry a plus although not required. Must have the ability to solve problems where solutions are easily identifiable and their solutions are standard and specifically defined. Must have the ability to proceed on regular tasks with occasional direction, while referring questionable situations to more experienced staff or management. Possess excellent verbal and written communication and listen skills. Computer skills proficient in MS Word and Excel required. Experience in billing, collections, tracing & OS&D preferred. High School Diploma or General Education Degree (GED), or any combination of education and experience which would provide an equivalent background. Employees are expected, and must be able to perform all such duties and tasks. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. This is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary to perform the job at all times due to circumstances. #ESTES BILL OF LADING DRIVERS#
Assist with handling dispatch phones to assist with customers and drivers. Prepare bills for freight movement, applying the appropriate tariffs and charges to each shipment. Transfer information from the bill of lading to the bill format to prepare bills for freight movement. Scan and/or image bill of lading receipts. Verify and process paperwork and procedures concerning claims, charges and tracing of freight. Investigate, resolve, and respond to inquiries from customers regarding overages, shortages, and damaged freight issues, including Hazmat Materials. Respond to customer complaints concerning billing or services rendered, referring complaints or service failures to designated departments for investigation, resolution, and follow-up with the customer. Respond to customer inquiries regarding bill of lading and provide proof of delivery to customers by contacting other departments and/or terminals to trace shipments. Identify freight bills requiring special delivery instructions. Contact customers and coordinate delivery times to schedule appointments for freight delivery. 
Maintain a clean and organized OS&D area. Maintain accurate records to report all OS&D freight issues on a daily or weekly basis to terminal management. Prepare all paperwork and the repackaging of all OS&D freight. Maintain count list of items received or shipped and check against bill of lading, recording any discrepancies. Answer telephones with a heavy call volume and direct calls with accuracy. 
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